Customer Service – Here’s How It Works

Community Management Services’ office hours are from 8:00 AM to 5:00 PM, Monday through Friday.  The Customer Service phone number is 408-559-1977.

At Community Management, our Customer Service Department directly answers you call.  They are equipped to handle most emergencies, routine matters and general questions.

If, for any reason, Customer Service is unable to help you, they will either transfer you to your Association Manager or obtain the necessary information for your manager to return your call.  Please assist them in serving you by utilizing their talents and expertise when possible.

Questions about your assessment or statement?  Please give the our association name of Galleria River Oaks and ask for the Accounts Receivable Department.  For after-hours calls, you may use the same phone number.  The voice mail system allows you to leave a message for Customer Service, or the appropriate person.   It will also give you an emergency number to call if you have an emergency that requires immediate attention.